FAQS

PAYMENT

How do I pay for my order? Is it secure?
Our checkout process uses Shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as Shopify or PayPal. 

We accept Visa, Mastercard, Discover and American Express which adds another layer of protection. So all in, your order and your information is super secure!

SHIPPING

What are my shipping options?

We offer standard shipping world-wide. 

    How long will it take to receive my order?

    Our shipping times are us follows.

    • For the Puerto Rico: you should receive your order within 3-5 business days of placing it.
    • For the USA (including Hawaii and Alaska): you should receive your order within 5-7 business days of placing it.
    • For everywhere else: you should receive your order within 7-10 business days of placing it. The wide range is due to different policies of customs clearance in different countries. Most of our customers get their order within 3 days!

    We are a small, independent company so these are guidelines not hard and fast rules! Just contact us if you need an update estimated time of arrival for your order.

     

    AFTER ORDERING

    What is this store's return policy?

    All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, Somos Beauty Co. reserves the right to refuse all returns.

    In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

    My order hasn’t arrived yet, what do I do?

    If it is beyond the estimated shipping times since you have placed your order, just email us with your order number and we will start checking it ASAP.

    What if something is wrong with my order?

    If you have a problem with an order from this store, please get in touch with us directly at email ASAP and we will help you!